Matt Simpkins

Matthew is responsible for supporting clients following project handover, acting as their primary point of contact throughout the warranty and aftercare period. He builds strong, trusted relationships with clients and ensures any defects, concerns or remedial works are managed efficiently, professionally and with minimal disruption.

His role includes coordinating investigations and repairs, monitoring response and resolution times against contractual obligations and service-level agreements, and maintaining accurate records of defects, warranty claims and corrective actions. Matthew also works closely with project delivery teams to support smooth handovers and ensure all relevant project information is transferred effectively.

By reviewing recurring issues and client feedback, he helps identify lessons learned and opportunities to improve future design, manufacturing and installation processes. His positive client relationships also support repeat business, referrals and future project opportunities.

Matthew is also a trained Mental Health First Aider, providing initial, non-judgemental support to colleagues and helping them access appropriate information and professional services when needed.