Waterloo Health Centre

We were asked to urgently relocate the GP Practice to temporary accommodation for a two-year period, so they could continue providing Healthcare in the local community.


Waterloo Health Centre


South East London Integrated Care Board (SEL ICB)

Site Programme

8 Weeks

Actiform were appointed and recently completed a temporary GP practice in London. The critical driver for this project was that the existing facility was closing due to the termination of the lease of the land, which meant the practice would have nowhere to treat patients in the locality. The land secured for the Temporary facility was centrally located within a heavily populated pedestrian street, Lower Marsh. it is the home of various street food markets Monday to Friday and in the heart of a vibrant, creative community with “Graffiti Tunnel” nearby.

This posed challenges in relation to the aesthetics of the building, the client team were concerned the local artists may demonstrate their creative flair on the building if it was to be finished in the usual all white or light grey plastisol! There were also logistical challenges of delivering the modules due to the narrow road and activity on the street. Through close community engagement and collaborative working with local businesses, strategies were implemented to ensure this project was delivered successfully and in time for closure of the existing site meaning patients did not have to venture out of their locality for treatment. The external finish of the building was decided through the running of a competition with local artists and was designed to fit in with the existing landscape.

Actiform printed a wrap of the artwork which covers the entirety of the new building.

The building is now fully operation and is to be on site for a period of 2 years until the practice can relocate to a permanent site nearby and we are currently in discussions with the Lambeth Horticultural Society to meet the local biodiversity planting strategy, providing planters to the outside street area.

Client Brief

The GP Practice which now utilises the Modular GP Facility, the Waterloo Health Centre, needed to relocate due to the cessation of the lease at their old premises.
There was an urgent requirement for the GP Practice to relocate to temporary accommodation for a period of 2 years, to be able to continue providing Healthcare in the local community without patients needing to travel further afield.

Actiform were appointed by the South East London Integrated Care Board (SEL ICB) following tender and evaluation process to deliver the complete package.

The Project programme required planning in alignment with the lease termination date and was successfully completed in Jan 2024, allowing the Practice to be fully operational by the 3rd week in January.

Scope Of Work

  • Groundworks and associated hard landscaping
  • Below ground surveys as required
  • Submission of planning permission and Building control
  • Stakeholder and wider community engagement
  • Design
  • Manufacture
  • Delivery
  • Installation
  • Complete Internal fitout
  • Partially HTM/HBN compliant (derogations agreed)

Fitting In With The Local Environment

The Challenge

Community centric Lower Marsh is known as the “Jewel in the Crown of Waterloo” and the area is vibrant with a highly populated street food market vibe throughout the day. It is also home to London’s largest legal graffiti wall, Leake Street tunnel (Graffiti tunnel) which crosses beneath the tracks of Waterloo station and is where artists are encouraged to express their creativity.
Due to this, it was an essential requirement that the new building fit in with the existing landscape and also did not have clean white spaces to tempt the local artists!

The Solution: Vision and Innovation

Actiform and the wider client team engaged with Community Arts and Heritage groups, and local businesses to discuss a range of topics relating to the new facility and how it would meet the needs of the community. This resulted in the external finish of the new GP Facility being created in partnership with the Business Improvement District (BID). WeAreWaterloo, SEL ICB, Southbank and Waterloo Neighbours (SOWN) and the practice. WeAreWaterloo held a community arts competition with the winner’s design being developed in conjunction with the community interest groups and through Public engagement meetings.

The Practice are delighted with the outcomes of the delivery of the Project accompanied with ACTIFORM meeting the specifications that had been set out by the Practice and the Practice design team. The Practice have further commented that the solution has provided a really comfortable and bright environment to work within and that the solution has attracted a lot of attention on Lower Marsh and is in keeping with the vibrancy of the immediate locality.

Malcom Brydon, NHS South East London ICB

Working closely with estates and clinical leads, Actiform supported the design development for the transformation of our clinical emergency care services for the Princess Alexandra Hospital in Harlow. This involved a complete design and build modular construction to complement the creation of a state-of-the-art emergency care service.

Actiform helped us to embrace the opportunities presented by a new modular build clinical space with appropriate technology to create and support a new model of service that responds to changing clinical needs, meets the trust’s corporate objectives, and complies with sector building performance targets that we will need to meet.

The Actiform team mapped out the route to move away from the traditional siloed traditional structures, facilitating the opportunity to adopt a more flexible and adaptable approach to support services that will be complimented by technology, and support our digital clinical strategy development.

The Actiform project team worked ‘hand in hand’ with their design team to create a future focused build that rethinks the way a NHS trust delivers modular construction within a conventional ageing and varied built environment, and that is integrated into the core operation of the hospital. The completed build environment was an integral part of the overall strategy for the new emergency care services.

Pasqualino Risi, Associate director of Estates and Facilities, Princess Alexandra Hospital NHS Trust

The whole team at Actiform provide an outstanding level of customer service. Their knowledge of modular building and taking our design thoughts and turning these working collaboratively into completed projects makes working with the team very enjoyable.

Actiform have a very good network of dependable third-party trades which complement the experience and push the art of the possible in terms of innovation.

Not really sure what you could do better as when we raise issues they are dealt with in a timely manner, and you have good processes to ensure we never experience the same issue twice.

Steve Wilcock, Chief Operating Officer, TAC Healthcare

The service we received from Actiform in acquiring additional modular office space was exceptional. From the initial flexibility around design to meet our needs, through to achieving delivery and install on time was first class. Nothing was too much trouble and the communication throughout the process was excellent, whilst providing a value for money solution.

Steve Preston, Operations Manager, Leeds Federated Housing Association

Having used Actiform to supply a large compound set up on a Smart Motorway project, the service received was second to none. From the initial enquiry to the final installation, all aspects of the project went to plan. The cabin design and layout was revised on numerous occasions and no request or alteration seemed to be too much trouble. All communication, planning and installation was very collaborative and all key dates and deadlines were actually completed ahead of programme.

Corin Feltham in particular offered his wealth of knowledge and experience throughout the process along with introducing some excellent ideas to save both time and money. All in all a good experience working with Actiform and I wouldn’t hesitate to use them again on other schemes.

Dave Wright, Site Agent, Kier Highways

Back in the autumn of 2015 we had a requirement to procure offices and welfare facilities of 3,000m2 plus over 3 floors for our Tideway-East project in Bermondsey, London.

We went out to tender and Actiform provided a construction package that we eventually purchased. Right from the start – sales , tender, design, manufacture, installation and aftercare support, Actiform have been very professional, proactive and suggested cost saving solutions without compromising our facilities. Their site installation team had all the correct RAMS and certification to carry out our installation in a planned and well organised time scale.

From the beginning both parties, CVB JV and Actiform, have worked openly and honestly together and we have an excellent working relationship. I cannot praise Actiform enough and would certainly recommend them to any prospective client.

Gordon Alexander, CVB JV